Privacy Policy

1. Information We Collect

a. Personal Information

When you book an experience, submit a contact form, or communicate with us, we may collect:

• Name
• Email address
• Phone number
• Payment information
• Surf level, height, and weight (for equipment sizing)
• Any additional details you provide during booking or correspondence

b. Non-Personal Information

We automatically collect certain technical data when you visit our website:

• IP address
• Browser type and version
• Pages visited and time spent on each page
• Date and time of access
• Referring websites or services

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process bookings and coordinate your experience with our activity partners
• To process payments securely
• To communicate booking confirmations, schedules, updates, and other necessary information
• To share relevant details (such as surf level, height, and weight) with Waterbound Surf School so they can prepare the appropriate equipment and instruction for your session
• To improve our website, services, and overall customer experience
• To comply with legal obligations

We may also send occasional marketing emails about promotions, events, or surf-related content. You can opt out of these emails at any time by using the unsubscribe link included in each message.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted partners strictly for the following purposes:

• Activity operators: We share relevant booking details (name, contact information, surf level, physical measurements) with Waterbound Surf School and other licensed partners so they can deliver your booked experience.
• Payment processing: We use secure payment gateways to handle transactions.
• Email communication services: We use third-party tools to send booking confirmations and, where you have opted in, marketing communications.
• Legal or regulatory requirements: We may disclose information when required by law or to protect our legal rights.

All third parties with whom we share data are bound to protect your information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

4. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, or resolve disputes. Once your data is no longer needed, we securely delete or anonymize it.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how visitors interact with our site.

Types of Cookies We Use

• Essential Cookies: Required for core website functionality such as booking forms and navigation.
• Preference Cookies: Store your settings and preferences for future visits.
• Statistical Cookies: Help us analyze site performance and visitor behavior in aggregate.
• Marketing Cookies: Used to deliver relevant advertising and track the effectiveness of marketing campaigns.

You can manage your cookie preferences through the cookie consent banner displayed on your first visit, or adjust your settings at any time through your browser preferences. For more details, please see our Cookie Policy.

6. Your Rights

Under the GDPR and applicable Portuguese data protection law, you have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data, subject to legal retention obligations.
• Restriction: Request that we limit the processing of your data in certain circumstances.
• Objection: Object to the processing of your data for marketing purposes.
• Data portability: Request your data in a structured, commonly used, machine-readable format.

To exercise any of these rights, please contact us using the details in Section 10 below. We will respond to your request within 30 days.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute data security.

8. Third-Party Links

Our website may contain links to third-party websites, including those of our activity partners, social media platforms, and other external services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, partnerships, or legal requirements. Updates will be posted on this page with the revised date shown at the top. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

• Email: info@surfinericeira.com
• Phone: +351 924 812 100 (Call to the national mobile network)
• Location: Ericeira, Portugal

Thank you for choosing Surf in Ericeira. We look forward to helping you find the perfect surf experience.